Shipping & Refund Policy

This policy applies to all physical book orders placed through Renu Writes Poem. It does not apply to digital content, which is accessible immediately after purchase.

Orders are reviewed and confirmed manually. You will receive a confirmation email once your order has been accepted. Processing typically takes 1–3 business days after payment is verified.

We reserve the right to cancel an order if the item is out of stock, if we are unable to verify payment, or if we suspect fraudulent activity. In such cases you will be notified promptly.

We currently ship within India only. A flat shipping charge is applied at checkout and displayed before you confirm your order.

Estimated delivery times after dispatch:

• Metro cities — 3–5 business days
• Other cities & towns — 5–10 business days
• Remote areas — up to 14 business days

Delivery timelines are estimates and may vary due to courier delays, public holidays, or circumstances beyond our control. We are not responsible for delays caused by the courier once the shipment has been handed over.

Once your order is dispatched, we will share a tracking number and courier details via email. You can use these to monitor delivery status directly with the courier.

While we do not offer refunds, if your book arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number.
• A clear photo of the damaged or incorrect item.
• A brief description of the issue.

We will assess each case individually and, at our discretion, arrange a replacement shipment at no additional cost to you.

If an order is returned to us due to an incorrect address provided by the customer, a failed delivery attempt, or refusal of delivery, re- shipping charges will apply. We will contact you to arrange redelivery.

If you believe your order is lost in transit, contact us after the maximum estimated delivery window has passed and we will investigate with the courier.

We do not accept returns or provide monetary refunds for any reason other than our error (wrong or damaged item as described in Section 5). This policy exists because each book order is fulfilled individually and shipping costs are non-recoverable.

By completing a purchase you acknowledge and accept this policy.

For all order-related queries, email us at renewritespoem@gmail.com with your order number in the subject line, or use our contact form.