Help Centre
We're here to help. Reach out for anything related to orders, accounts, content, or general questions and we'll get back to you as soon as we can.
For questions about a book order — including shipping status, delivery issues, or a damaged item — please email us at renewritespoem@gmail.com with your order number in the subject line. See our Shipping & Refund Policy for full details on what is covered.
If you are having trouble signing in, your comments are not appearing, or you wish to delete your account, email us with a description of the problem. For sign-in issues, please also include the email address associated with your Google account.
To report copyright infringement or request permission to reproduce poems or other content, email us with the specific work in question and how you intend to use it. All content on the site is the intellectual property of Renu — please review our Terms of Use before reaching out.
If you believe a comment has been incorrectly removed or you wish to report abusive content, please email us with the relevant details. We review all moderation disputes on a case-by-case basis.
To request access to, correction of, or deletion of your personal data, email us at renewritespoem@gmail.com. We will respond within 30 days. See our Privacy Policy for more information.
We aim to respond to all enquiries within 2–3 business days. During high-volume periods or public holidays it may take a little longer. If your query is urgent (e.g. a failed payment or undelivered order), please include "URGENT" in your email subject line.